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Mercedes-Benz Service Survey

Please take a few moments to tell us more about yourself and your Service experience. Your responses are strictly confidential and will be used solely for research purposes.

Thank you in advance for answering the following questions.

Note that fields marked * are mandatory.

First name *

Last name *

Address *

E-mail *

Telephone

Mobile *

Mercedes-Benz Dealer *

When you arrived at the dealership, how soon were you greeted by an employee? *
immediately
less than 15 minutes
more than 15 minutes
Did the service advisor give you a clear explanation of what was done to your vehicle?  *
yes
not clear enough
no explanation
Did the Service Advisor give you a follow-up call while the vehicle is still in the workshop for repair? *
yes
not sure
no
Was the work on your vehicle completed to your satisfaction? *
yes
not sure
no
Was your vehicle ready when the service advisor promised it would be? *
when promised
within 15 minutes
more than 15 minutes
Is your vehicle clean upon release?  *
a. yes
b. not sure
c. no
Is the workshop appearance at its best? *
yes
not sure
no
How is your overall service experience with us?  *
Completely Satisfied
Very Satisfied
Satisfied
Somewhat Dissatisfied
Dissatisfied
Do you have any comments or suggestions regarding the services we rendered you?

Subscribe to our online newsletter? *
Yes
No